Visitor Centre Co-ordinator

18-month secondment / fixed term

The Opportunity

The post of Visitor Centre Coordinator exists at a number of EDF’s nuclear power stations to support Nuclear Operation’s commitment to supporting our local communities to understand the work we do and to encourage young people to consider a career in STEM (science, engineering, maths or science).

The primary post will be to build a relationship of trust and openness with internal and external stakeholders and will be responsible for leading a team of visitor centre tour guides.

Pay, benefits and culture

The salary range associated with this role is between £41,165 - £50,950 and you’ll be appointed based on the parameters outlined in the Company Agreement as well as your existing salary, competence, experience and qualifications. 

At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.

Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. 

We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.

We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.

We’ll value the difference you bring and offer opportunities for you to thrive and succeed. 

What you’ll be doing

The coordinator will be the point of contact for all stakeholders visiting Heysham visitor centre and will organise and help facilitate plant tours, out-reach activities locally, educational visits and STEM events at the visitor centre.

The post holder will develop awareness of Nuclear’s essential role in the energy mix, EDF Energy’s contribution to its local communities, its commitment to the highest standards of safety and contribution to society, and the skills, experience, and expertise that enable the Company to play a pivotal role in nuclear new build.

 The Visitor Centre Coordinator is accountable to both Heysham 1, Heysham 2 and corporate outreach team and reports to Heysham 1 Performance Improvement department for day-to-day line management.

The post also requires close liaison with other member of the Nuclear Operations visitor centre teams, community liaison and internal communications team, media team, security, community investment and Nuclear New Build communications colleagues

Principal Accountabilities    

• Manage the daily operations of the Heysham visitor centre organising tours and liaising with visitor groups to facilitate their needs
• Lead, develop and organise a team of visitor centre tour guides to meet the centre’s demand and to deliver a complete visitor experience
• Forward plan, organise, market and deliver an agreed annual visitor centre plan and events programme, ensuring it’s aligned to the Nuclear Operation’s community liaison plan
• Develop strong links with and manage internal and external stakeholders
• Act as the face and voice representing Heysham 1 and 2 and EDF during daily activities
• Develop and lead a specific educational outreach programme working with local schools, universities and colleges to promote STEM careers and explain nuclear power
• Maintain close coordination with other activities across the Company by participating in and reporting through monthly Visitor Centre reports, calls and the sharing of plans and calendars
• Conduct customer satisfaction feedback activities to check these fit with EDF’s company aims and ambitions
• Work to develop classroom-based sessions which fit with the needs of the visitor groups (e.g. key stage activities for school groups)
• Develop volunteering and other community opportunities to promote the stations in the community alongside both Community Liaison Officers
• Maintain the safety and security of visitor groups, station staff and always reinforce station and EDF policies and processes

Who you are

• Experience of leading a team is desirable
• Excellent communication skills, highly motivated and enthusiastic
• The visitor centre co-ordinator is often presented with unexpected situations, where quick thinking, good judgment and diplomacy is required
• Excellent interpersonal and organisational skills
• Able to identify, develop and continuously improve practices and processes
• A sense of personal ownership and accountability, and evidence of the ability to work well independently
• Competent and keen to learn about the Nuclear Industry Business and commercial awareness
• A methodical, motivated and customer-focused approach to work
• Friendly, approachable and confident manner
• Strong problem-solving abilities
• Confident and courteous when dealing with team members and internal and external customers.
• Copes well working on a number of different tasks – sometimes with conflicting deadlines
• Utilises appropriate decision making and problem-solving tools and techniques
• Ability to juggle number of tasks and prioritise effectively
• Able to set clear standards and expectations to ensure attitudes and behaviours align with EDF safety standards, culture and values.

To be successful in this post, the co-ordinator will need enthusiasm, drive and the determination to support the stations to be operationally safe and successful as well as excellent communication skills, demonstrated under challenging conditions.

Closing date for applications is Tuesday November 17th, and interviews will take place on Wednesday November 25th and Friday November 27th   

To be appointed to this role, you will need to meet the criteria for Counter Terrorist Check (CTC) which will, ordinarily, require you to have British residency for the last 3 years.

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