Join our team
Delivering an exceptional service to our customers is our priority.
You don’t need previous experience working in a contact centre or customer services to join our team. You’ll enjoy this role if you care about our customers and are passionate about your desire to help them.
Our Customers business has been named one of The Sunday Times Best Places to Work 2025 – ranking in the top ten of our category!
This recognition celebrates our commitment to a positive, inclusive culture where people feel empowered, supported and valued. It highlights the way we collaborate, support each other and that our people genuinely enjoy coming to work.
Huge thanks to every colleague in Customers for the passion and dedication that make EDF such a fantastic place to work.
Why join us?
- Starting salary of £22,185
- Access to flexible benefits, including discounts for gym membership, breakdown cover, tech vouchers and experience days.
- Generous paid holiday, plus bank holidays, and enhanced maternity, paternity and parental leave.
Everyone's welcome
We're proud that our employees recommend EDF as a place to work to their friends and family.
In addition to a supportive work team, we have 9 Employee Networks to create an environment where you feel comfortable being yourself.
Choice for everybody
We offer a wide range of benefits to support your physical, emotional and financial wellbeing, so you can enjoy your time away from work.
You can update your reward package throughout the year to suit your changing lifestyle.
You can make a difference
Our Customer Service Advisors find it rewarding to know they've solved a problem, shared information or satisfied a customer's query.
Ending your shift knowing you've been able to help people feels good.
Our application process is designed to bring out the best in you
Our EDF culture and values
At EDF we understand that everyone has a different definition of success. That’s why we’ve set our clear values to support you on your career path.
Our culture & values
Change is in our power
Together, we crack the complex. We’re proud to be Britain’s biggest generator of zero carbon electricity. And we believe we can do even more.
Our sustainable business report
Equity, diversity and inclusion
At EDF, we do right by each other, fostering an inclusive and supportive culture. Our goal is for every person to thrive – everyone is welcome.
Learn more about E,D & I
Flexible rewards and benefits
Work is just one part of our lives and we’re dedicated to providing a flexible benefits package that enables you to enjoy your time away from work.
Support your lifestyle