Process Analyst

Ready to use your analytical mindset to help improve operational performance across our Collections function? Join us in a role where your curiosity, insight and problem‑solving skills make a real difference. At EDF, Success is Personal – and we’ll help you shape a career that reflects your strengths.

The Opportunity

As a Process Analyst, you’ll play a key role in strengthening how we work by analysing operational data, documenting high‑level Visio process maps, and proactively reviewing existing processes to identify efficiencies and opportunities to improve. Your next‑level critical thinking will help you discover, design and shape new processes, ensuring they’re robust, scalable and aligned to the needs of our customers and colleagues.

Your insight will support operational teams as we simplify ways of working, enhance customer experience, and drive performance improvements that support our journey towards An Electric Britain.

You’ll join us on a starting salary of £36,400 per annum, working from our #Exeter office in Gadeon House, with a balance between office and home working that helps you collaborate effectively and deliver your best work.

Working closely with operational teams, you’ll build a deep understanding of how processes perform today, documenting the current state, identifying inefficiencies, and supporting the design and delivery of improvements. Your work will enable teams to make confident decisions and deliver measurable operational and customer outcomes.

Who You Are

As a Process Analyst, you thrive in data‑driven environments and enjoy turning analysis into practical improvements. You’re naturally curious, detail‑focused, and comfortable challenging how things are done today to help shape how they should be done tomorrow.

To be shortlisted, you’ll need to offer:

• Strong analytical and data and process–focused mindset with the ability to interpret complex operational data

• Experience documenting processes clearly and accurately, ideally using tools such as Visio
• Ability to translate analysis into clear insights and practical recommendations
• Strong communication skills, able to explain complex ideas to a wide range of audiences
• A collaborative approach, building effective relationships across operational and support teams
• Ability to balance customer experience, operational efficiency and compliance when identifying improvement opportunities
• Strong attention to detail with the ability to manage competing priorities in a fast‑moving environment
• A natural curiosity and problem‑solving mindset with an interest in improving processes and operational performance
• Experience working in an analytical, operational improvement or performance insight role
• Experience analysing operational or business performance data
• Experience supporting change or improvement initiatives within operational environments
• Knowledge of the business energy industry or regulated operational environments is helpful but not essential

What You’ll Be Doing

In this role, you will:

• Analyse operational and performance data and processes to identify trends, root causes and improvement opportunities
• Translate complex data into clear insights that support operational decision‑making
• Document high‑level process maps that outline current and future states
• Work with subject matter experts to understand processes and identify opportunities to simplify or improve ways of working
• Proactively analyse current processes to uncover inefficiencies and opportunities for optimisation
• Discover and design new processes, applying critical thinking to create solutions that are efficient, customer‑focused and sustainable
• Support the delivery of performance improvement initiatives across systems, processes or operational activities
• Help build clear cases for change by demonstrating operational, financial and customer impacts

Pay, Benefits and Culture

Alongside a starting salary of £36,400 per annum, you’ll receive a potential annual bonus, a market‑leading pension scheme, and a package of customisable benefits including electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more.

At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.

Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.

Closing date for applications is Sunday 26th April 2026

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Success is Personal. It's your journey, powered by us. Join us and drive the transition towards an Electric Britain.