About the Role
Do you have the drive to lead operational excellence and elevate customer experiences? If so, come and join EDF as a Sales Operations Manager!
The Opportunity
The Sales Operations Manager is pivotal in ensuring the seamless and timely delivery of customer offers and accurate customer onboarding to enable timely first billing – laying the foundation for an exceptional customer experience.
You’ll optimise the team’s activities to enable the different Sales Teams to achieve their sales target and ensure the growth and strategic value of Mid-Market.
Pay, benefits and culture
Alongside a salary of £58,000 depending on experience, and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.
We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.
At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.
Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.
We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.
What you’ll be doing
As the Sales Operations Manager, you will play a key role in driving operational transformation by implementing new technologies and integrating onboarding activities into the team to ensure readiness, scalability, and long-term efficiency. You will lead the entire ‘Tender to Contract’ process, generating customer offers and quotes with speed, accuracy, and full compliance with internal and external standards.
A key responsibility will be overseeing the operational setup of new customers in our systems, ensuring a seamless transition and accurate, timely first billing. You’ll manage and inspire both UK-based and offshore operational teams, cultivating a high-performance culture rooted in accountability, collaboration, and results.
Through continuous process optimisation, you’ll use data and feedback to streamline workflows and eliminate friction points. Your focus on customer experience will drive operational practices that enhance satisfaction and reduce time-to-value. Additionally, you’ll collaborate cross-functionally with Sales, Billing, IT, and Customer Service to ensure alignment and operational readiness across the board.
Who you are
We’re looking for an experienced professional with a strong background in operational roles, process management, or commercial operations – ideally within the utilities sector or similar industries.
You will bring proven leadership capabilities, having successfully managed hybrid teams across both onshore and offshore environments. A sharp analytical mindset and a deep passion for operational excellence and continuous improvement are essential.
You’ll have a track record of driving process improvement, leading change management initiatives, and delivering customer-centric operations.
Your commitment to creating smooth, timely, and value-driven interactions will be key to enhancing customer satisfaction and building trust.
We’re looking for someone who is proactive, self-motivated, and possesses strong foresight. Exceptional communication and stakeholder management skills are a must, as you’ll be working across teams to align operational goals and deliver outstanding results
If this sounds like you, then we’d love to hear from you!
Closing date for applications: 19th October 2025
Location: Exeter – Hybrid
Success is personal. It's your journey, powered by us. Join us and we'll help Britain achieve Net Zero together.
