Apply now »
Employment Type:  Full/Part Time
Employment Period:  Permanent
Salary:  Competitive

Sunderland, GB

Career Area:  Customer Services & Operations

Lead - Smart Operations

Lead – Smart Operations

Join EDF as a Lead – Smart Operations and you’ll join one of our most exciting projects to provide a first-class Back Office, Asset and Revenue Operation that enables customers to make easy and informed choices about how they use and pay for their energy.

Pay, benefits and culture…

In addition to a competitive salary, we offer a market-leading company pension scheme, paid holidays with ability to buy additional holiday and a range of flexible benefits, such as: a company incentive bonus plan, health cover, cycle to work scheme, electric vehicle scheme, gym membership, discounts and employee pricing.

Our teams are set up to work flexibly, therefore you do not need to be in the office for this role. We provide a full suite of IT equipment to ensure that our employees can work from home comfortably and effectively. 

Claire Rolland, Strategic Change Project Manager, says “I’ve been a homeworker for 6 years now and it’s allowed me to have a better work / life balance. I see my family more than I did when working in the office!“

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself.  We’re committed to equality, diversity and inclusion.  We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.  

We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.

We’ll value the difference you bring and offer opportunities for you to thrive and succeed. 

What you’ll be doing…

As a Lead – Smart Operations you’ll be fully empowered to make operational decisions, in consultation with relevant stakeholders and to make other decisions in accordance with the Customers FAL matrix. You’ll pro-actively identify strategic areas for improvement to business and lead the development of solutions.  

You’ll produce, present and communicate a variety of general and complex information, providing the basis for problem solving and influence decision making. You’ll lead the delivery of key small/medium sized projects, business improvement and change initiatives and be responsible for the creation of business cases to support strategic development.  

You’ll also be responsible for the development and delivery of KPIs across the function. 

Who you are…

Being a Lead at EDF means you will have extensive experience in the energy industry, specifically with an energy supplier.

We’re looking for someone with experience in smart meter operations processes which includes:
o    Experience in having clear accountability and responsibility for delivering business KPIs within a Smart Operations environment
o    Experience in ensuring new smart meters from installations and site wins become fully operational and healthy
o    Manage the ongoing lifecycle of smart meters to ensure they remain communicative, secure and compliant
o    Managing firmware release schedules and deployment
o    Customer issue management processes ensuring they are efficient and deliver successful customer outcomes in a timely manor

You’ll also need to have experience in dealing with external national bodies and be able to manage differing priorities and delivery timescales.


Closing date: 21.08.2022

Join us and together we can help Britain achieve Net Zero.

Job Segment: Operations Manager, Firmware, Operations, Technology

Apply now »