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Employment Type:  Full Time
Employment Period:  Permanent
Salary:  Salary of £17,894 + Excellent Benefits

Sunderland, GB

Career Area:  Customer Services & Operations

Customer Service Advisor

Customer Service Advisor, Doxford, starting from £17894 + excellent benefits

EDF in the UK is leading the transition to a cleaner, low emission electric future, tackling climate change and helping Britain reach net zero. It is the UK’s largest producer of low-carbon electricity, meeting around one-fifth of the country’s demand and supplying millions of customers with electricity and gas.


EDF is helping its customers, both in business and at home, to join generation electric and take their first steps to sustainably powering their lives. Whether it is buying an electric car, generating and storing electricity or selling energy back to the grid – everyone is welcome. EDF is one of the largest suppliers to British business and a leading supplier of innovative energy solutions that are helping businesses become more energy independent. In addition, the company’s energy services business, Imtech, is one of the largest technical service providers in the UK and Ireland.


EDF in the UK is part of EDF Group, the world’s biggest electricity generator. In the UK, the company employs around 13,000 people at locations across England and Scotland.

What you'll be doing


You will be a trouble-shooter, a problem solver and the voice of our business.


We’re looking for people who want to put the Customer first and join us on our journey to help solve our customer’s energy needs. You’ll be a good listener, have an understanding personality, and the ability to empathise with and respect your colleagues and customers.  


You’ll be IT literate with a good general level of education including Maths and English. Key is a desire to deliver excellent, professional customer service in a call centre environment. 

Our Benefits


  • £17,894 starting salary equating to £9.30 an hour, plus, a £500 increase after 6 and again after 12 months
  • Company bonus scheme, with further opportunities for commission
  • Access to our excellent pension scheme
  • Wide-ranging career opportunities
  • 37 hour working week
  • 25 days holiday plus 8 bank holidays
  • Discounts & cashback through major retailors
  • On site gym, Costa and close to local bus routes
  • Money off your yearly energy bill and an exclusive employee tariff
  • Free tea and coffee

Additional Information


We are experiencing different working environments at the moment. You'll start working from home and when it's safe to do so, you will return to working from our office in Doxford Business Park, Sunderland. You'll be welcomed into the company and your new role as a Customer Service Advisor, by taking part in a virtual induction. As part of your induction you will be provided with equipment to support you to succeed, which includes a laptop. 


Your hours of work will be on a flexible shift pattern between 08:00-20:00 Monday to Friday, and 08:00-14:00 Saturday, following your induction and a period of training and development.


We are supporting our employees whilst they work from home by paying a homeworking allowance, which will be reviewed as we return to the office.     

Why EDF?


A career that will deliver change. Together, we can help Britain achieve net zero.

Being Britain’s biggest generator of low carbon electricity, EDF are not only talking about climate change, we’re doing something about it. We’re committed to reducing carbon emissions to zero, generating power from clean sources like wind, nuclear and solar, leading the charge for electric vehicles and investing in new carbon cutting technologies.


As a Customer Service Advisor you’ll make an impact, using your skills, knowledge and passion to support our Customers and be a part of helping Britain achieve net zero.


We proudly work together to champion a low carbon lifestyle and collaborate widely in our search for innovations to achieve more. 

Job Segment: Bank, Banking, Nuclear, Finance, Energy

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