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Employment Type:  Full Time
Employment Period:  Permanent
Salary:  34,951-53,520
Location: 

Romney Marsh, GB

Career Area:  Data, Tech & IT

Nuclear Site IT Services Specialist

The Opportunity

 

Reporting to the Nuclear Site IT Services Team Leader, as the Site IT Services Specialist for Dungeness you will have the opportunity to provide excellent 1st and 2nd line support to colleagues on Site. You will also help manage and deliver IT services via service requests and get stuck in with IT projects both on site and from centre.

The Role

 

As the Site IT Specialist, you will carry out the following:

 

•    Provide 1st and 2nd line IT support in a highly regulated environment

•    Work effectively and productively with 3rd line support and IT partners

•    Resolve local IT issues and deliver additional IT-related services professionally and efficiently while maintaining a high degree of customer service

•    Maintain the local end user computing hardware environment on station (PC, laptop, printer, scanner etc)

•    Maintenance of station-based IT infrastructure in conjunction with centrally-based resolving teams and hardware maintainers (Cisco network environment & HP Wintel and NetApp server and storage)

•    Monitor, and challenge where necessary, the quality and consistency of IT services delivered to Generation (Nuclear Operations).

•    Deliver system health through a systematic approach to house-keeping, systems administration and support

•    Approval of ‘change’ to IT systems, supporting Generation (Nuclear Operations) for the station

•    Working in support of significant station activities, such as outage preparations

•    Participating in delivering the IT requirement for station projects, and providing site-based assistance for centrally managed projects

•    Adhere to the Asset Management process for desktop hardware on their station

The Skills

 

Along with a relevant HNC in Computing, Engineering or Science, to be successful in your application to our IT Site Specialist vacancy you will have knowledge of the following:


•    Experience in IT service delivery and operational support in SME or large, heterogeneous environments
•    ITIL v3/v4 Foundation certified or sufficient evidence of working and supporting IT services within the ITIL service management framework or equivalent
•    Competent and experienced in support of MS Windows XP, Windows 7 & Windows 10 PCs/Laptops/tablets and MS Office products in a MS Windows Server 2012 environment. 
•    A good understanding of LAN infrastructure and topologies, and installation and support of peripheral devices.
•    A working understanding of IT and information security principles
•    Confidence in problem solving & root cause analysis
•    Excellent customer facing skills and be able to work independently and as part of a team.
•    Must be dynamic, have high standards and integrity and be a good communicator.

Competitive Salary & Benefits

 

At EDF we’re dedicated to offering flexible benefits that support our people across all aspects of their lives.  We’re delighted to offer a range of benefits to support our employees’ physical, emotional and financial wellbeing. 

 

In addition to a salary ranging from £34,951 and £53,520 we offer a company pension scheme, paid holidays and a range of flexible benefits. 

 

Please let us know if you require flexible working arrangements by highlighting this in your application.  


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