Telecoms Service Manager

Telecoms Service Manager

Are you experienced in managing telecoms services to ensure they are compliant, cost-effective, and aligned with business needs? Are you capable of maintaining and improving Service Level Agreements, ensuring they remain aligned with business priorities? Are you skilled in identifying telecoms requirements, addressing service gaps, and proactively collaborating with suppliers for effective service delivery?

If so, we have an exciting opportunity for you to join us as our next Telecoms Service Manager here at Hinkley Point!

The Opportunity

As the Telecoms Service Manager, you'll ensure HPC Telecoms services are compliant, cost-effective, and aligned with business needs. You'll identify HPC's service requirements and ensure their effective delivery, track performance, and promote continuous improvement. Additionally, you'll maintain key relationships within HPC and IT Operations, acting as the go-to person for resolving issues.

Pay, benefits and culture

In addition to a salary starting from £65,000 depending on experience, we offer flexible benefits that support our employees’ physical, emotional, and financial wellbeing. Examples include: a market-leading company pension scheme, a bonus plan, health cover, electric vehicle leasing, mental health support and employee discounts.

At EDF, everyone is welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We are committed to equality, diversity, and inclusion. We would like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We are a disability confident employer and will do all we can to support you through your recruitment journey with us.  If you would like to talk about adjustments, or support you may need, please note this within your application.

We will value the difference you bring and give you opportunities to thrive and succeed.

What you will be doing…

In this role, you’ll provide management and intelligent customer oversight for all applications provided to HPC and contracted third parties, ensuring regulatory compliance. Identify HPC’s telecoms requirements and work proactively with suppliers to address any service gaps, ensuring effective delivery. Actively maintain Service Level Agreements to align with NNB business priorities. Proactively identify opportunities for service improvements and collaborate with partners to implement them, promoting a culture of continuous improvement. Other responsibilities in this role also include:

• Understand IT cost drivers and recommend cost-effective service delivery.
• Serve as the primary interface between NNB and partners for telecoms services issue escalation.
• Maintain visibility of risks related to operational application services, identifying effective mitigation and appropriate escalation.
• Define system performance measures and monitor, measure, and report on IT systems performance, including oversight of third-party support contracts.
• Assess and manage planned changes to production services, minimising business operations impact.
• Represent HPC in corporate initiatives, ensuring HPC requirements and priorities are understood and reflected in decision-making.
• Ensure the successful transition of Telecoms Services from delivery to operations.

Who you are…

As our next Telecoms Service Manager, you will have a recognised professional qualification in Information Technology or Computer Science, along with substantial experience leading application teams. Previous team management experience and a proven record of success in this role are essential. Additionally, the candidate must have demonstrable experience in delivering IT services within a regulated industry. We’re also looking for you to hold:

• Extensive experience in IT service management, with expertise in best practice IT processes and controls (e.g., COBIT / ITIL).
• Strong background in System Administration support.
• Proven track record of delivering service improvements and managing IT service delivery in a growing business unit, including financial management.
• Highly service-oriented, with the ability to build strong, partnership-based relationships.
• Demonstrable experience in managing and developing partnerships with external service providers.
• Skilled in SLA development and management.
• Experienced in developing services to meet evolving business needs.

Applications for this role close: Sunday 23rd June

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