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Employment Type:  Full/Part Time
Employment Period:  Fixed Term
Salary:  From £18,000 plus commission

Hove, GB

Career Area:  Sales, Communications & Marketing

SME Telesales Agent

The Opportunity

SME Telesales Agent (Direct Sales), Portland Road - Hove, From £18,000 plus commission

WeAreEDF and are leading the transition to a cleaner, low emission electric future, tackling climate change and helping Britain achieve net zero. An exciting opportunity has arisen at EDF within the SME Telesales Team to join us on a fixed term basis for a duration of 12 months. The Telesales Agent will promote and sell energy products and services to new and existing customers, providing an excellent Customer Service sales experience, operating within a fast paced, continuously evolving environment with a variety of campaign work. This role is critical to the EDF growth strategy as we look to grow our existing customer portfolio and add incremental value to the existing customer base. 

The role includes a wide variety of campaign activity ranging from Sales (Inbound & Outbound) to Lead Generation and also other value add activity. Recognising the evolution of the operating model and agile nature of the organisation, the content and nature of this role may change over time. The SME Telesales Team sits within the wider Sales and Marketing area and is responsible for achieving challenging targets via the correct margin decisions, effective sales channel management, innovative proposition development and optimised customer experience.

Reporting directly to the Sales Manager you will ensure delivery of:

  • Immediately acquire new business and also generate a pipeline of new customers for the EDF portfolio whilst also supporting the retention of existing customer accounts.
  • Updating your business knowledge in a highly competitive market and keep abreast of products, processes and industry requirements.
  • Responsible for achieving daily/weekly/monthly sales targets and KPI’s aimed at growth, retention and lead generation.
  • Identifying customer requirements and advising of EDF products and service benefits.  

The Person

We are an inclusive employer seeking a sales driven individual who can respond to key challenges including regulatory and market reforms through innovative products, services or processes, creating value in tight margin areas. The market is hugely competitive and building trust with our customers on a call-by-call basis is of critical importance. The role holder must be able to work under pressure and have a positive mind set when obstacles occur, a ‘can-do’ attitude is required for this job role as campaigns and challenges will regularly change.

Key drivers to our future success are the ability to build value adding pipelines of customers with which to acquire and add incremental value. We will value your existing skills and experience while providing the opportunity to work as part of a team of approximately 12-15 sellers working 37 hours per week. A flexible approach is essential in a fast moving and ever-changing business environment, you will also be able to adapt to both individual and team-based targets which include non-energy sales. 

The Telesales Agent must be flexible between 9:00am to 6:00pm Monday to Friday as required in the small business sales operation.

What does being a great Telesales Agent at EDF mean?

  • Providing a professional, expert service with a personal touch, treating each customer as an individual and understanding the customer’s situation before taking action.
  • Match the needs of the business by ensuring accurate and timely data input in to the appropriate systems across all elements of sales and associated activity.
  • Explaining processes and procedures effectively by ensuring that professional standards of Customer Service are maintained and monitored. 
  • Compliant with all of the various EDF policies and procedures e.g. Code of Conduct, Credit Policy, Quality & Compliance.

The Skills

We are looking for a proven track record of achieving targets in a Telesales environment and an individual with excellent negotiation and verbal communication skills, able to demonstrate a variety of sales closure techniques.

You will also have:

  • Resilience, able to handle difficult objections, criticisms and complaints objectively.
  • Knowledge of business energy supply market.
  • Strong track record in a high performing sales environment; target driven and outcome focused.
  • Excellent influencing skills and have a range of objection handling skills.
  • Competent on Microsoft Office application.
  • The ability to work under pressure in an ever changing competitive energy market.
  • Knowledge of SAP CRM desirable.

Competitive Salary & Benefits

We offer a competitive salary and benefits package, including a pension scheme, a wide range of flexible benefits to suit your lifestyle and the opportunity to earn bonus. 

Although our roles are advertised on a full time basis we offer the opportunity to discuss flexible working arrangements.

Why EDF Customers?

At EDF, everyone’s welcome. It’s a powerful statement of our intent to make sure we’re about the people who work with us, a rich and unique mix of backgrounds and experiences that’s vital to shaping a strong and fresh-thinking organisation like ours. Whoever you are and wherever you come from, we’ll embrace the difference you bring and give you opportunities to thrive and succeed. We believe that a culture of inclusion forms the basis of a truly sustainable business and is vital to shaping a strong and fresh-thinking organisation, with a number of employer networks and benefits to suit your lifestyle.

Recruiting from the widest possible pool of talent, we assess every potential employee against our four key behaviours – Integrity, Inclusion, Inspiration and Impact. We make sure that our workforce is a true reflection of our communities and customers. We’re about the people who work with us and we celebrate their diversities and embrace the value that their differences bring.

Join us. Together, we’ll help Britain achieve net zero.

Job Segment: ERP, SAP, Supply, Sustainability, CRM, Technology, Operations, Energy

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