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Employment Type:  Full Time
Employment Period:  Fixed Term
Salary:  25000

Hove, GB

Career Area:  HR

AskHR Advisor

AskHR Advisor

Are you looking for a career where you can really make a difference? Come and join us as a HR Advisor in our Employee Services team!

As an AskHR Advisor, you will be part of a team providing first class customer service to the business, being first point of contact for all HR related queries. 

The team are responsible for the ownership and resolution of all general HR enquiries as well as offering accurate, effective and relevant first line HR policy advice to both employees and managers on subjects like performance management, first line grievance, Occupational Health and workplace wellbeing advice, sickness absence and disciplinary procedures.

Pay, benefits and culture…

In addition to a salary of £25,000, we offer a market-leading company pension scheme, paid holidays with ability to buy additional holiday and a range of flexible benefits, such as: a company incentive bonus plan, health cover, cycle to work scheme, electric vehicle scheme, gym membership, discounts and employee pricing.

Our teams are set up to work flexibly, therefore you do not need to be in the office for this role. We provide a full suite of IT equipment to ensure that our employees can work from home comfortably and effectively. 

Justine Arnold, AskHR Advisor says "I get to collaborate with a brilliantly bright, cheerful, and genuinely helpful team with a leader and business that embraces individuality and encourages that we all bring our authentic selves to work. It’s been a refreshing change for me and could well be for others!"

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself.  We’re committed to equality, diversity and inclusion.  We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and support social mobility.  

We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.

We’ll value the difference you bring and offer opportunities for you to thrive and succeed. 

What you’ll be doing…

You will manage all live chat, email and ticket system enquiries including scheduled call-backs, working collaboratively with other Employee Services and HR teams as well as our colleagues in the business and key business stakeholders to ensure that all enquiries are satisfactorily resolved within our SLA. You will provide resolution, information and HR advice to users on policies and procedures; accurately collect enquiry details and employee data, in line with the Data Protection Act. 

You will also ensure all first line policy advice is delivered with a high level of accuracy and is appropriate according to legislation, company policy, business practice and / or all specific contracts and collective agreements.  This includes exceptional attention to detail and timely responses, with the utmost confidentiality adhering to the Data Protection rules with all communication. In addition to the day to day responsibilities, there will, on occasions, be projects for the AskHR Advisor to get involved in working in a cross functional manner across all HR systems, processes and procedures. 

Who you are…

If you have experience in customer service with a passion for helping people, a proven interest in the field of HR, and good communicative skills then we'd love to hear from you!

Closing Date: 19.07.2022
Start date: October

Join us and together we can help Britain achieve Net Zero.

Job Segment: HR, Performance Management, Human Resources

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