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Employment Type:  Full Time
Employment Period:  Fixed Term
Salary:  £25,000 plus excellent benefits

Hove, GB

Career Area:  HR

AskHR Advisor

A career that will deliver change. Together, we’ll help Britain achieve net zero

Contract: 9-12 month fixed term contracts available 
Working hours: Full time 8.30am to 4.30pm
Location: Remote worker
Salary: £25,000 + excellent benefits
Closing date: 23.01.2022

The Opportunity

Are you looking for a career where you can really make a difference? Come and join us as an AskHR Advisor in our Employee Services team!

The work of our Employee Services team is critical to supporting the business, line managers and employees in all things HR. Within Employee Services, our AskHR team provide the HR face to the business and our AskHR services need to be delivered with passion and commitment providing a consistently great customer experience, meeting all policy and compliance requirements.

As an AskHR Advisor, you will be part of a team providing first class customer service to the business, being first point of contact for all HR related queries. The team are responsible for the ownership and resolution of all general HR enquiries as well as offering accurate, effective and relevant first line HR policy advice to both employees and managers on subjects like performance management, first line grievance, Occupational Health and workplace wellbeing advice, sickness absence and disciplinary procedures. 

Our teams are set up to work flexibly, therefore you do not need to be in the office for this role. We provide a full suite of IT equipment to ensure that our employees can work from home comfortably and effectively. Justine Arnold, AskHR Advisor says "I get to collaborate with a brilliantly bright, cheerful, and genuinely helpful team with a leader and business that embraces individuality and encourages that we all bring our authentic selves to work. It’s been a refreshing change for me, and could well be for others!"

The Role & Skills

You will manage all telephone and live chat enquiries, working collaboratively with other Employee Services and HR teams as well as our colleagues in the business and key business stakeholders to ensure that all enquiries are satisfactorily resolved within our SLA. You will provide resolution, information and HR advice to users on policies and procedures; accurately collect enquiry details and employee data, in line with the Data Protection Act. 

You will also ensure all first line policy advice is delivered with a high level of accuracy and is appropriate according to legislation, company policy, business practice and / or all specific contracts and collective agreements.  This includes exceptional attention to detail and timely responses, with the utmost confidentiality adhering to the Data Protection rules with all communication. In addition to the day to day responsibilities, there will, on occasions, be projects for the AskHR Advisor to get involved in working in a cross functional manner across all HR systems, processes and procedures. 

If you have experience in a HR background, with a passion for helping people and good communicative skills then we'd love to hear from you!

Competitive Salary & Benefits

At EDF we’re dedicated to offering flexible benefits that support our people across all aspects of their lives. We’re delighted to offer a range of benefits to support our employees’ physical, emotional and financial wellbeing. 

In addition to a salary of £25,000 we offer a market-leading company pension scheme, paid holidays and a range of flexible benefits, such as: a company incentive bonus plan, health cover, cycle to work scheme, gym membership, discounts and employee pricing.

Please let us know if you’d like to discuss flexible working arrangements by highlighting this on your application. 

Job Segment: HR, Performance Management, Human Resources

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