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Employment Type:  Full/Part Time
Employment Period:  Fixed Term
Salary:  Starting from £21,750 + excellent benefits

Hove, GB Flexible, GB

Career Area:  Sales, Communications & Marketing

SME Telesales Agent

SME Telesales Agent

Do you have a ‘can-do’ attitude with excellent verbal communication skills? If so, come and join us here at EDF as a Telesales Agent!

EDF are currently recruiting for 3 new SME Telesales Agents to join the team on a 9 month fixed term contract. As an SME Telesales Agent you will be selling energy products and services to new and existing customers, providing an excellent customer service sales experience. This job role will include a wide variety of campaign activity ranging from Sales (Inbound & Outbound) to Lead Generation.

Pay, benefits and culture…

In addition to a salary of £21,750 (plus uncapped commission), we offer a market-leading company pension scheme, paid holidays with ability to buy additional holiday and a range of flexible benefits, such as: a company incentive bonus plan, health cover, cycle to work scheme, electric vehicle scheme, gym membership, discounts and employee pricing.  

You will be required to travel to our Hove office atleast once a week, however our teams are set up to work flexibly, therefore you do not need to be in the office full time for this role. We provide a full suite of IT equipment to ensure that our employees can work from home comfortably and effectively. 

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself.  We’re committed to equality, diversity and inclusion.  We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.  

We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.

We’ll value the difference you bring and offer opportunities for you to thrive and succeed. 

What you’ll be doing…

You will acquire and generate a pipeline of new customers for the EDF Energy Business portfolio whilst also supporting the retention of existing customer accounts by identifying customer requirements and advising of EDF Energy products and service benefits.  Explaining processes and procedures effectively, ensuring that professional standards of Customer Service are maintained.

You will be responsible for achieving daily/weekly/monthly sales targets and KPI’s aimed at growth, retention and lead generation. These could be both individual and team-based targets and include non-energy sales.

You’ll provide a professional, expert service with a personal touch, treating each customer as an individual & understanding the customer’s situation before taking action.

Who you are…

Being a SME Telesales Agent at EDF means you will have a proven track record of achieving targets in a Telesales environment together with excellent influencing skills and the ability to demonstrate a range of tactics tailored to the audience to achieve buy-in.

You must have good negotiation skills with the ability to objection handle and close sales using a variety of techniques.

We’re looking for someone with a strong track record in a high performing sales environment; target driven and outcome focused with knowledge of business energy supply market.

If you’re resilient and able to handle difficult objections, criticisms and complaints objectively with the ability to work under pressure in an ever changing competitive energy market then we’d love to hear from you!

Contract Type: Fixed term 9 Months

Closing Date: 14/12/22
Hours: Desirable opening hours (no weekends or late evenings)


Join us and together we can help Britain achieve Net Zero.

Job Segment: Supply, Operations

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