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Employment Type:  Full/Part Time
Employment Period:  Permanent
Salary:  Competitive salary + excellent benefits
Location: 

Exeter, GB Flexible, GB

Career Area:  Customer Services & Operations

Senior Analyst Collections

Senior Analyst


Join EDF as a Senior Analyst where you will work collaboratively to make key business decisions and foster excellent working relationships across Customers, EDF Energy and with external stakeholders.

In this role, you will champion an environment of continuous improvement and change, ensuring the right skills and behaviours are exhibited to embed a culture of operational excellence. 

You’ll provide flexibility as required, recognising the evolution of the operating model and agile nature of the organisation the content and nature of this role may change over time. Though you may be aligned to a specific area within EBS Collections, the expectation will be that they would be able to support Senior Analyst activities across the function where required. 

Pay, benefits and culture…


In addition to a competitive salary, we offer a market-leading company pension scheme, paid holidays with ability to buy additional holiday and a range of flexible benefits, such as: a company incentive bonus plan, health cover, cycle to work scheme, electric vehicle scheme, gym membership, discounts and employee pricing.  

Our teams are set up to work flexibly, therefore you do not need to be in the office for this role full time. We provide a full suite of IT equipment to ensure that our employees can work from home comfortably and effectively. 

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself.  We’re committed to equality, diversity and inclusion.  We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.  

We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.

We’ll value the difference you bring and offer opportunities for you to thrive and succeed. 

What you’ll be doing…


As a Senior Analyst, you will lead on the analysis of performance trends within Collections, providing fresh insights into underlying performance drivers and informing strategic improvements and planning.

You will work closely with the relevant senior managers and operational leaders to develop the right performance metrics for the business to drive improved performance at all levels with a clear focus on understanding and improving our financial position and performance. 

You’ll work collaboratively with a wide range of business stakeholders inside & outside EDF Energy to understand industry wide impacts, threats & opportunities that can influence & support continuous business development whilst contributing to the Identification of new areas of opportunity.

You are fully empowered to make operational decisions, in consultation with relevant stakeholders, and to make other decisions in accordance with the Customers FAL matrix. You’ll also be expected to engage with senior stakeholders, escalating where necessary and presenting clear and concise information.  

Who you are…


To be a great Senior Analyst, you’ll be curious, creative and innovative, taking a value generation perspective to problem solving and being agile and flexible in your approach. 

You’ll thrive on collaboration and will be known for delivering clear and compelling communications (both written and verbal) to a diverse range of stakeholders.  
We’re looking for someone with a strong customer focus who is passionate about making things simple for others. You will also be committed to identifying opportunities to increase value for colleagues and customers.

You’ll need strong numerical and analytical skills and will be able to manage competing priorities while keeping your strong focus on accuracy and attention to detail. 

Join us and together we can help Britain achieve Net Zero.


Job Segment: Accounts Receivable, Collections, Finance

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