Team Leader

Smart Adoption Team Leader
 

Do you have leadership experience? Do you thrive in a fast-paced environment?
 

If so, we’re looking for a Smart Adoption Team Leader to join our team!
 

The Opportunity…
 

We are looking for a Smart Adoption Team Leader to drive the successful delivery of the EDF Business Solutions Smart and AMR meter roll-out, ensuring regulatory targets are met. You will play a key role in enhancing customer engagement by continually reviewing and refining communications to maximise appointment volumes.
 

Pay, benefits and culture
 
Alongside a salary starting from £34,000, potential to earn 5% bonus, 28 days holiday plus bank holidays and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.
 

We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans. 
 

At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.
 

Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. The team usually meet up at the office in Hove once a month, the rest of the time you can work remotely or go into the office as you wish.
 
We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.
 
We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.
 
What you’ll be doing
 

Building strong relationships with key customers and third-party intermediaries, you will provide tailored solutions to overcome adoption challenges. From appointment booking to meter commissioning, you will ensure an exceptional customer experience while identifying opportunities to improve booking systems, enhancing both customer and employee experience through innovative solutions.
 

With strong planning and organisational skills, you will translate business strategies into clear objectives and actionable plans. Collaborating closely with the Smart Performance Analyst, you will leverage data-driven insights to refine customer segmentation, optimise communication strategies, and support scalable growth.
 

As a leader, you will coach, develop, and inspire a team of Process Experts and Customer Service Advisors, fostering a high-performing and customer-focused culture.
 

Who you are
 
We’re looking for the following skills/experience:

•    Excellent stakeholder management and communication skills, enabling you to build relationships and clearly articulate complex processes to diverse audiences.
•    Thrive in a fast-paced environment and be ready to lead with passion and purpose.
•    Open-minded with a can-do attitude and excellent people management skills.
•    A deep understanding of operational excellence and levers to improve performance.
•    Strong knowledge of business energy supply market.
•    Measure success by monitoring of KPIs and drive continuous improvement.
•    Analytical thinker skilled in data analysis & process improvement.
•    Able to handle escalations and resolve the most complex customer complaints.

Closing date for applications: 16.02.2025
Location: Exeter/Home working
 

Success is personal. It’s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero, together.