Service Delivery Executive

Service Delivery Executive
 

Have you got a strong background in customer service together with financial and commercial awareness?
 

If so, we’re looking for a Service Delivery Executive to join our team!
 

The Opportunity…
 

We are looking for a proactive and customer-focused Service Delivery Executive to oversee service performance and SLA deliverables, ensuring they align with our business strategy.
 

In this role, you will build and maintain strong customer relationships while balancing operational excellence. Working closely with Sales Account Managers and wider Metering and EBS teams, you will play a key part in delivering a seamless customer experience.
 

Pay, benefits and culture
 
Alongside a salary starting from £34,000, potential to earn 5% bonus, 28 days holiday plus bank holidays and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.
 

We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans. 
 

At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.
 

Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. The team usually meet up at the office in Hove once a month, the rest of the time you can work remotely or go into the office as you wish.
 
We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.
 
We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.
 
What you’ll be doing
 

•    Build, develop, and maintain strong customer relationships to ensure a high level of service.
•    Manage customer expectations to deliver an industry-leading service that supports EDF’s business objectives.
•    Conduct service reviews through appropriate channels (phone, face-to-face) to strengthen customer relationships, accurately logging and tracking issues to resolution while providing feedback to drive continuous improvement.
•    Monitor KPIs and ensure timely resolution of service-related issues.
•    Identify opportunities to enhance service performance, implementing tailored solutions for continuous improvement.
•    Foster a proactive, customer-focused culture through clear and effective communication across all levels.
•    Collaborate with teams across EBS and EDF to resolve customer issues efficiently.
•    Take ownership of process improvements, raising key issues and recommending solutions to relevant stakeholders.
•     Act as a key point of contact for internal business units to facilitate discussions on service improvements and change initiatives.
•    Proactively manage the Metering billing and debt position, working with the wider Metering team to review strategies and drive positive outcomes.

Who you are
 

We’re looking for someone with a strong understanding of the energy industry and a proven track record in delivering excellent customer service. 
 

You’ll possess financial and commercial awareness, enabling you to support business objectives effectively. 
 

A proactive and self-motivated approach is essential, along with the ability to work independently and take initiative. Strong leadership, interpersonal, and communication skills are also key to building relationships and engaging with stakeholders. 
 

The role requires someone who can perform under pressure, manage high-priority issues, and meet tight deadlines. 
 

Closing date for applications: 16.02.2025
Location: Exeter/Home working
 

Success is personal. It’s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero, together.