Process Expert

Process Expert
 

Do you have a clear understanding of Customer Services processes and a genuine empathy and desire to support with customers most in need?
 

If so, we may have the perfect opportunity for you as a Process Expert in our team!
 

The Opportunity…
 

As a process expert in the Settlements team, you will work to increase the overall volume of energy settling on an Annualised Advance. This will include working across workstreams including settlement audited dataflows, read validation, and read strategy.
 

Pay, benefits and culture
 
Alongside a salary of £28,315, the potential to earn 5% bonus, 28 days holiday plus bank holidays and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.
 

We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans. 
 

At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.
 

Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. 
 
We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.
 
We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.
 
What you’ll be doing

•    Be a subject matter expert & ensure the retention of industry process knowledge within the team.
•    Execute complex work for various data exceptions, drawing on deep understanding of Customer, industry, and business requirements.
•    Work collaboratively with peers within outsource & the wider EBS teams to deliver continuous improvement & efficiency savings.
•    Create, maintain & enhance work instructions to support controlled & efficient execution of back-office exceptions by internal & external resources to ensure compliance as defined by the Balancing & Settlement Code (BSC).
•    Liaise with internal and external third parties to ensure successful completion of various data exception processes. 
•    Communicate & coach team members to ensure changes to processes & work instructions are fully understood & embedded effectively into BAU.
•    Transition new activities for completion by TCS (Offshore), to ensure requirements are fully understood & success criteria is achieved within required timeframe.
•    Carry out root cause analysis activities to identify opportunities to deliver a better customer experience whilst balancing commercial costs and regulation.
•    Participate in compliance assurance activities such as activity assurance reviews & process mapping to ensure compliance to industry standards & regulation.
•    Undertake analysis & validation of reporting to ensure accuracy of submissions to internal & external stakeholders, providing insight/supporting information as appropriate to the management team.
•    Organise & prioritise own workload in line with team priorities; ensure effective time management & use of action planning to deliver requirements on schedule.
•    Take part in annual audits with internal and external parties.

Who you are
 

We’re looking for someone with a strong understanding of functional processes and a passion for delivering improvements. You’ll excel at building relationships across diverse work streams to ensure performance and delivery.
 

The role requires analytical skills to interpret data, identify opportunities to simplify processes, control costs, and create measurable value. You must communicate complex issues clearly, plan and organise effectively, and work both independently and collaboratively.
 

Exceptional customer service skills and a solid understanding of the energy and retail industries are essential for success in this role.
 

Closing date for applications: 05.02.2025
Location: Exeter/Home working
 

Success is personal. It’s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero, together.