Customer Service Advisor

Customer Collections Advisor

Exeter, EX1 3UT | Permanent, Full-time / Part-time | Starting Salary of £24,635

In this business-to-business customer service and credit control role, you will be key to ensuring swift collection of payments from our Large Business Customers. With a knack for detail-digging, logical thinking, and relationship building, you’ll relish rooting out process problems and thrive on the challenge of getting big-money invoice payments over the line.

The Opportunity…

Joining an established team of 35 split into smaller, multi-skilled groups, you’ll help contribute to the collection of millions of pounds worth of invoices every month.  You’ll be contacting customers by telephone, applying the key skills for checking for updates, liaising with internal stakeholders, and identifying disputes. You need to be tenacious and resilient, of course, but key to your success in this role will be a passion for logical problem-solving and a pride in investigating issues and instigating actions.

At EDF, success is personal. Here, you can develop a career that’s unique to you. You’ll be onboarded via a tailored training programme for this role and, in addition to ongoing mentoring and support from team leaders, you can achieve a renowned CICM credit management qualification, paid by us. Your career journey, powered by us, will support our mission to help Britain achieve Net Zero.

Are You…?

• Located within a realistic, commutable distance from our Exeter office (EX1 3UT)?
• Available to attend an Assessment Centre, from 5.30pm, on November 19th, 20th or 21st?
• If successful – to begin your next career step on January 3, 2025?
• Looking for a busy but personable office environment, in a weekday 9-5 role?
• Eager to learn the tools for this role via a six-week, office-based training programme?

Pay, Benefits, and Culture

Alongside a starting salary of £24,635 and a market-leading pension scheme, we offer a range of flexible benefits to support our staff across all aspects of their lives. The benefit options include electric vehicle leasing, life and health insurance, discounted gym membership, product discounts, season ticket loans, product discounts, technology vouchers, and much more.

EDF is Britain’s biggest generator of zero-carbon electricity and we’re generating the right mix of wind, nuclear and solar electricity to power the nation. Join us in supporting 3.5 million British homes and businesses, as well as public services. Together, let’s help Britain achieve Net Zero.

Everyone’s welcome at EDF. We proudly advocate an inclusive and diverse environment in which each employee can embolden their individuality, work-life balance, and career path. We’re proud advocates of a diverse workforce promoting inclusivity across gender, minority ethnic backgrounds, LGBTQ+, and disability. We’re a Disability Confident employer, and we’ll support any necessary adjustments.

Interested…?

Thank you for your interest! Click apply to submit your CV. We wish you the best of luck.

If you are shortlisted, the next step is an invitation to one of our assessment centre evenings, from 5.30pm, on November 19th, 20th or 21st. This session will include a group task, during which we’ll observe the ideas and styles of communication. It’s not about who is the loudest! It will be a good experience in exploring transferable skills, and a debriefing session will include feedback and discussion.

Success is personal. It’s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero, together.