Customer Service Advisor

Customer Service Advisor - Collections

We are looking for resilient Customer Service Advisors to join our EDF Business Solutions team here at EDF!
 
The Opportunity…
 
We acknowledge being a Customer Service Advisor in today’s ever changing energy industry is a challenging role, but as you’re working for EDF, it can also be a rewarding one. The benefits, wellbeing and mental health awareness we offer are designed to support your work and personal life. 
 
Pay, benefits and culture
 
Alongside a salary of £24,635 and the potential to earn a 3% bonus, 25 days holiday plus bank holidays and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.

We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans. 

At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Our priority is to make sure you feel safe, valued, and celebrated.

Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.  
 
We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.
 
We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.
 
What you’ll be doing
 
Our EDF Business Solutions (EBS) Collections team are responsible for collecting cash and debt reduction for both our Large and Mid-Market customer portfolios. We have a vibrant team with a wealth of knowledge throughout who are working hard to achieve our targets which relate to cash collection, total overdue balances and aged debt. We are looking for a dedicated individual to join our team to ensure we reach both our monthly and financial year-end targets. 
   
Responsibilities will include managing a portfolio of customers with outstanding debts and reducing these balances. This will involve making outbound calls and emails to customers to address any inquiries and facilitate resolutions. Building the necessary rapport will be essential to ensure customers feel supported, thereby minimising the risk of future non-payment. 
 

Who you are
 

Be Open:    
Your opinion matters, speak up and share your thoughts if you feel it will result in better ways of working to achieve our goals.   
  
Own It:    
Take ownership of our customer queries in Collections, set realistic expectations, and deliver.   
  
Make it Better:   
You recognise and identify a process in collections that you feel could be better, share it.  

We’re looking for someone who is willing to challenge the status quo and have difficult conversations to support increased value and efficiencies of the area, this will include documentation of critical activities and cross-training members of the team (onshore and offshore). 
 

No prior experience required, but candidates must be comfortable and willing to make outbound calls to customers for payment collection.

Closing date for applications: 01.10.2024
Location: Your main office location will be Gadeon House in Exeter, EDF do support a hybrid model, however the expectation is to attend the office is once/twice per week.

Success is personal. It’s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero, together.