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Employment Type:  Full/Part Time
Employment Period:  Permanent
Salary:  Starting from £30,000 + excellent benefits

Exeter, GB

Career Area:  Data, Tech & IT


The Person

  • Accountable for building and retaining a detailed level of knowledge and expertise in core business and industry processes relevant to the Back Office functions;
  • Interface with other functions and business areas to define and assure how core processes are deployed across our customer service channels and sourcing mix;
  • Undertake analysis and provide recommendations to continuously improve core business processes, delivering an enhanced customer experience and increased operational performance;
  • Increase efficiency through the identification and removal of waste from processes, engaging cross functionally and externally to overcome business and industry constraints;
  • Present and articulate complex information in a structured and understandable way to senior stakeholders and colleagues;
  • Develop a detailed understanding of management information and reporting relevant to function, carry out validation of external reporting and use data to identify areas of focus / opportunity;
  • Work collaboratively with peer group to develop cross functional expertise and create flexibility with the BODR Analyst population
  • Represent the business at external meetings and working groups, bridging the gap between industry changes and the interests of impacted business functions.

The Skills

  • Evidence of building a strong understanding of business processes and activities in previous role;
  • Displays a challenging and value-focused mentality; is able to challenge the status quo and have difficult conversations to support increased value / efficiency;
  • Experience in providing recommendations for strategic or high value business decisions;
  • Has good knowledge of the energy industry / markets;
  • Has good commercial awareness & customer focus;
  • Able to tailor their communication style and/or approach (written & verbal), presenting & explaining complex ideas, displaying sound judgement and objectivity;
  • Uses a range of techniques to influence and challenge business decisions;
  • Able to maintain effective business relationships with key internal and external stakeholders;
  • Able to act with complete integrity and confidentiality;
  • Strong focus on accuracy and attention to detail;
  • Able to prioritise conflicting activities and work under pressure.

Qualifications & Experience



  • Has experience of undertaking analytical work, using good statistical & modelling technique;
  • Numerate, analytical with commercial acumen;
  • Experience of working simultaneously across multiple work streams and projects, with ability to plan and prioritise own workload to meet deadlines;
  • Experience of communicating with a range of stakeholders and able to create a positive impression 
  • Proven relationship building skills and networking across the wider business;
  • Demonstrates clear adherence to Zero Harm standards & undertakes safety audits within area.

Competitive Salary + Benefits

We offer a competitive salary and benefits package, including a pension scheme, a wide range of flexible benefits to suit your lifestyle, and the opportunity to earn bonus.   

Please let us know if you require flexible working arrangements by highlighting this on your application.  We’re happy to talk flex in line with the requirements of this opportunity.

Why EDF?

At EDF, everyone’s welcome. It’s a powerful statement of our intent to make sure we’re about the people who work with us – a rich and unique mix of backgrounds and experiences that’s vital to shaping a strong and fresh-thinking organisation like ours. Whoever you are and wherever you come from, we’ll embrace the difference you bring and give you opportunities to thrive and succeed. 
Join us. Together, we’ll help Britain achieve net zero.

Apply now »