Head of Service & Digital Operations

Aztec West, Bristol or Satellite Delivery Centre / Hinkley Point C (Bridgwater). Hybrid role, with travel required between all sites.

Ready to lead the digital transformation of critical infrastructure projects?

This is your opportunity to shape the future of IT services at Hinkley Point C (HPC) and some shared services with Sizewell C (SZC).

As Head of Service and Digital Operations, you'll drive innovation, ensure operational excellence, and support the delivery of world-class digital solutions in one of the UK's most complex and ambitious energy projects.

The Opportunity…

Reporting to the Digital Director, you’ll lead a team of experts managing IT service delivery, testing, governance, and cyber assurance.

You’ll oversee the development of shared digital services across HPC and SZC, ensuring alignment with legal and regulatory standards, including Nuclear Site Licence Conditions.

This pivotal role empowers you to define and execute a roadmap that supports business priorities, fosters collaboration, and enhances service delivery for critical infrastructure.

Pay, benefits and culture…

Alongside a starting salary from £85,000 – £95,000 (negotiable depending on experience), and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.

We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.

At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.

Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.  

We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.

We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.

What you’ll be doing…

• Driving Service Excellence: Lead IT service management, ensuring efficient delivery of infrastructure, applications, and enterprise services.
• Shaping the Roadmap: Define and execute a strategy for shared digital services, aligned with HPC and SZC business needs.
• Fostering Innovation: Cultivate a culture of continuous improvement and shared learning across teams and projects.
• Ensuring Compliance: Oversee cyber assurance, testing, and delivery governance to meet regulatory requirements and manage risks effectively.
• Leading Teams: Manage and inspire a team of managers, contractors, and third-party vendors to deliver exceptional results.
• Building Relationships: Partner with senior stakeholders, regulators, and vendors to align digital operations with business goals.
• Optimising Resources: Manage a budget, ensuring cost-effective service delivery and value creation.

Who you are…

You’re an experienced leader in IT service delivery, with a proven track record of managing teams and delivering results in high-pressure environments. You bring:

• A degree in a relevant field, with significant experience in IT service delivery for major infrastructure projects.
• Expertise in Digital Operations, including service management, testing, business change, governance, and cyber assurance.
• Exceptional leadership and communication skills, with the ability to build trust and influence stakeholders.
• A strategic mindset, capable of simplifying complex issues and creating actionable roadmaps.
• Resilience and adaptability, thriving in dynamic, multicultural environments.
• Desirable: Experience in the nuclear industry and familiarity with regulatory frameworks.

If any of the above sounds like you – we want to hear from you!

Closing Date: 2nd February 2025

Success is personal. It’s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero, together.

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