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Employment Type:  Full Time
Employment Period: 
Salary:  Competitive Salary, depending on experience

Bridgwater, GB

Career Area:  Customer Services & Operations

Non-Conformance Lead (UK)

Satellite Delivery Centre, Bridgwater, possible travel to Hinkley Point C. Hybrid, minimum of 2/3 days a week in office.



We are recruiting for a NCR Facilitator Lead, who will support the timely completion of Site non-conformance reports through the various steps of the Site online NCR management tool (CCIS & SWITCH). You will monitor a number of contracts to ensure that stakeholders in the process complete their activities within predetermined action and escalation time frames.  

In addition, you will have line management responsibilities for a team of NCR Facilitators to ensure that they are supported and have an escalation route for NCR related issues.


Pay, benefits and culture…

Alongside a competitive salary depending on experience, we offer a competitive benefits package, including a company pension scheme, a wide range of flexible benefits to suit your lifestyle, and the potential to earn bonus.  

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself.  We’re committed to equality, diversity, and inclusion.  We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.   

We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.   

We’ll value the difference you bring and offer opportunities for you to thrive and succeed. 

What you’ll be doing…

•    Comply by applying NCR management procedure (CBL100100935, NNB-205-PRO-000111).
•    In charge of implementation and monitoring the NCR status report within their allocated Contracts. 
•    Collate NCR Facilitation reports NCR KPI to NCR Lead and other stakeholders e.g., NCR weekly

     report, monthly report and other NCR report base on demand. 
•    As required, support NCR stakeholders to manage NCR process in a timely manner.  
•    Support the verification of implementation of Correction / Corrective Action to aid the Quality

     Management Leads review and acceptance. 
•    Expedite stakeholder to meet contractual obligations in terms of responses.  
•    Ensure that NNB reply to all NCRs raised by Contractors in 21 calendar days. 
•    Escalate as appropriate where the NCR management procedure is not respected. 
•    Support the development and continuous improvement of NCR management tool known as (CCIS

     & SWITCH) including reporting and KPIs. 
•    Manage a team of NCR Facilitators provide line management support and direction whilst ensuring

     an effective escalation route.
•    Lead the Quality Exceptions Panel (QEP) secretariat and ensure effective allocation of resources

     including out of hours provision.
•    Drive the Trust agenda forward by ensuring that all decisions affecting customers meet the Trust Test,

     deliver the desired customer outcomes, and provide customers with the ability to make informed choices.


Who you are…

•    Confident and articulate communicator, able to prepare presentation material, and to persuade others, 
      by far draft a common action plan and follow its implementation.
•    Experience of interfacing with project teams, supply chain organisations and independent third parties.
•    Progress analysis, preparing reports and making recommendations.
•    Ability to build effective relationships with internal and external stakeholders.
•    Pro-active and flexible, being prepared to plan and work on own initiative.
•    Experience of proposing and implementing a variety of quality related solutions. 
•    Experience of interfacing with project teams, supply chain organisations and independent third parties.
•    Experience of interaction and resolving issues with a wide range of stakeholders in a multi-cultural 

Your background may include some of the following:

•    Engineering industry background but not specifically Nuclear.
•    A clear and accurate understanding of quality management systems. 
•    French language.
•    Experience in Non-conformance Management process.
•    Experience of Contract Management of Supply Chain / suppliers.

Closing Date: 3rd October 2023

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