Collections Supervisor

Debt Collection Supervisor

The Opportunity

Our EDF Business Solutions (EBS) Collections team are responsible for helping achieve debt reduction for both our Large and Mid-Market portfolio. We have a vibrant team with a wealth of knowledge throughout who are working hard to achieve our targets which relate to cash collection, total overdue balances and aged debt. We are looking for a dedicated individual to join our team and support our advisors and line managers to ensure we reach both our monthly and financial year-end targets.

Responsibilities will include support for continual improvement, setting up coaching plans and listening to our advisors customer calls, as they manage our customers’ needs first hand we need to be confident the correct calls and emails are in place, providing feedback which will include identifying areas of strength and improvement to help the team work as efficiently as possible, the candidate will attend scheduled and ADHOC meetings with our customers and different departments to help and assist with their queries.

What we are looking for

We have multiple positions available which differ in roles and responsibilities.

One of the job role’s main responsibilities will include, working across several initiatives and activities to deliver continuous improvements for business and industry processes. Requiring you to work collaboratively across the organisation, including external stakeholders, both based in the UK (United Kingdom) and as part of our offshore operation, developing a strong understanding of the factors / root causes driving the creation of back-office limitations. Someone who is willing to challenge the status quo and have difficult conversations to support increased value & efficiencies of the area, this will include documentation of critical activities and cross-training members of the team (onshore and offshore).  

One of the other job role’s main responsibilities will be looking for a candidate with knowledge in a supervisory role who is driven by achieving monthly targets and motivating a team, we want someone who can deliver positive morale and who is confident in bringing new ideas to the table, previous experience with team building and debt/cash collection is preferred but not essential as training will be provided.

Requirements: 

Be Open:  

Your opinion matters, speak up and share your thoughts if you feel it will result in better ways of working to achieve our goals. 

Own It:  

Take ownership of our customer queries in Collections, set realistic expectations, and deliver. 

Make it Better: 

You recognise and identify a process in collections that you feel could be better, share it. 

  
Pay, benefits and culture 

Alongside a starting salary of £27,182 and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives. You will be provided with extensive training both industry and process related, alongside having the opportunity to gain qualifications i.e Chartered Institute of Credit Management (CICM).

Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts, and employee pricing. 

Your main office location will be Gadeon House in Exeter, EDF do support a hybrid model, however the expectation is to attend the office is once/twice per week.

At EDF, everyone is welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We are committed to equality, diversity, and inclusion. We would like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.  

We’re a disability confident employer and we will do all we can to help with your application, adjusting as you need.  

We’ll value the difference you bring and offer opportunities for you to thrive and succeed.   

Closing Date: 22nd May 2024 
Location: Gadeon House, Exeter 
Hiring manager: Richard Brown
 
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